There are many ways to accomplish out of hours controls and here this FAQ will cover a couple of possibilities and the steps you should consider, the final results are entirely up to you as is the final destination or call flows.
For our example I just want a simple if it is within hours put the callers into a IVR menu, if it’s out of hours then play a message and hang up the call.
Steps;
Select
Then complete the next screen as below
Then create your announcement and link your recording to it and set the destination after playback (in our case terminate call with a hang up)
Press submit to save your changes and remember to ’Apply’ them
Then setup your working hours and days (if you need more options for extra days then click ’+ add time’ to get more grids);
Then create your time condition paying attention to linking it to all the required items, the * code can be used to toggle it from your handsets manually as an override if required.
Then press ’Submit’ and ’Apply’ changes on the top bar.
Then either create a new DID route or edit an existing one;
All calls should now (once you submit and apply) follow the new dial plan.
Article ID: 165
Created: Mon, Sep 18, 2017
Last Updated: Mon, Sep 18, 2017
Author: Mark Simcoe
Online URL: https://kb2.ic.uk/article.php?id=165