Important information for customers migrating from the IPVS service to the new updated IC-talk 3 service.
Firewall settings / security guide
Replacement UC office client software
note: this document is available as a word document below.
Please note some customers will need to perform migration activities based on the facilities / applications that they use, so attention should be paid to the activities detailed below (detailed by application) in advance of your migration date to ensure everything goes smoothly for your users.
As previously detailed to you, we are migrating customers from the IPVS service due to this service closing. As the new service has new features and updated applications, some customer involvement in the migration process is required, to ensure customers end users are using the correct applications for the new platform.
This document details several actions that customers will need to take pre and post migration (depending on features / applications used). Please pay attention to firewalls that need to be checked / reconfigured, applications that need to be downloaded, documents that your end users may need and voicemail settings which you may want to tweak - prior to the migration.
You should also avoid making changes to your IPVS setup during the week before migration to minimise the risk of data integrity issues causing problems with your migration.
During this pre-migration phase you will need to contact your users to advise of the change and brief them on the activities they will need to complete both pre and post migration to minimise any service impact post migration.
In particular prior to the migration you should consider:
As you are being migrated to a new online service, you will need to ensure your firewalls allow access to the new hosting locations to ensure your service works as expected through your firewall. Please see the customer documentation below for the port configuration for customer handsets / portal access. Please note additional firewall requirements may be required for individual customer applications and the guide for the individual applications should be checked for this information.
Customer documentation |
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Firewall and security guide |
https://kb.ic.uk/article/69/firewall-security-guide-244.html |
Company administrators should refer to the Business Portal Company administrator guide to review any changes to the IPVS system they are used to, and may wish to disseminate the other guides referred to in this document below as appropriate for their end users:
Customer documentation |
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Business portal company administrator guide |
https://kb.ic.uk/article/68/business-portal-company-administrator-guide-236.html |
The address to access the online business portal will change post migration. The new address is:
https://portal.yourwhc.co.uk/businessportal/
Users should refer to the Business Portal end user guide to review any changes to the IPVS system they are used to.
Customer documentation |
|
Business portal end user guide |
https://kb.ic.uk/article/68/business-portal-end-user-guide-235.html |
Those users with voicemail – it is recommended that customers divert voicemails to email in advance of the migration date to ensure no voicemail recordings are lost due to the migration (old voicemail recordings will not be accessible post migration). Any voicemails you want to keep should be retrieved after forwarding voicemails to email, and prior to the migration date. Following the migration users will need to re-record any personalised voicemail recordings, as these cannot be taken over due to the encryption used to protect the recordings.
Customer documentation |
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Access voicemail |
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Recording voicemail message |
https://kb.ic.uk/article/67/creating-a-personal-greeting-230.html |
Customers with call recording – you are migrating to a new application (Voice Recording User), and voice recordings cannot be migrated over due to the encryption methods used to protect recordings. All voice recording customers will be migrated to the 30 day voice recording license which comes with 100Mb storage per site. Anyone who needs more will need to confirm to sales and we can upgrade them.
As part of the migration, we will be transferring call (voice) recording licences, which will be given a default setting of ‘record all calls’, however, we will not be able to transfer any voice recordings. These will remain on the old platform for the duration of their storage term.
Post migration the user will need to;
Note: Call (voice) recordings will not be migrated across to the new platform. These will continue to be accessible on IPVS via your existing login credentials and URL for the remainder of the storage term and should be downloaded if necessary.
Customer documentation |
|
Voice recording guide |
https://kb.ic.uk/article/68/voice-recording-application-user-guide-233.html |
Accessing call recordings guide |
https://kb.ic.uk/article/68/accessing-call-recordings-245.html |
Reception console users will need to download and install the new reception console applications. For detailed instructions on the download / installation (section 3.1.1), configuration (section 3.2) and use of the application please see the customer documentation below.
Anyone with receptionist console SME will need to use the Reception console (SMB) replacement product.
Anyone with receptionist console enterprise will need to use the reception console (Enterprise) replacement product.
Customer documentation |
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Receptionist user guide |
Anyone using wallboards under IPVS will be migrated onto the replacement product (call analytics), and they will need to log on post migration and create wallboards as they need. For detailed instructions please refer to the customer documentation below.
Customer documentation |
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Call Analytics user guide |
https://kb.ic.uk/article/68/call-analytics-application-user-guide-234.html |
Anyone with UC-One Desktop, Mobile and Tablet IM&P and Desktop share services within UC Team, UC Business will need to download / install & configure the replacement products - UC Office Desktop (Office UC), UC Business (includes UC Office Desktop (Office UC) app) & UC Team (includes UC Office Desktop (Office UC) app).
No contacts in the legacy UC Office clients will be copied over to the new client. You can either save them onto your device and/or save them into the business portal. You should then be able to access them from the new client.
Customer documentation |
|
UC office Desktop guide |
https://kb.ic.uk/article/68/uc-office-desktop-user-guide-222.html |
UC Business & UC Team Smartphone user guide |
https://kb.ic.uk/article/68/uc-business-uc-team-smartphone-user-guide-226.html |
UC Office Tablet User Guide |
https://kb.ic.uk/article/68/uc-office-tablet-user-guide-229.html |
UC Office Skype for Business User Guide |
https://kb.ic.uk/article/68/uc-office-skype-for-business-user-guide-224.html |
Article ID: 249
Created: Mon, Sep 9, 2019
Last Updated: Fri, Nov 8, 2019
Author: Darren Wheeler
Online URL: https://kb2.ic.uk/article.php?id=249