Call Transfer - W52

Call Transfer

Description

This feature enables a User to transfer a call to another number using a number of different methods and is able to have failed transfers returned to the originating party.

Function

Call transfer is used to allow callers to transfer calls between parties.

Configuration/Operation

You can transfer an external incoming call to another party in one of the following ways:

• Blind Transfer: Transfer a call directly to another party without consulting.
• Semi-Attended Transfer: Transfer a call when receiving the ring-back.
• Attended Transfer: Transfer a call with prior consulting

To perform a blind transfer:

1. Press the Options soft key during a call, and then select Transfer.

   You can also press  directly.

2. Enter the number or select the handset you want to transfer the call to.
3. Press  or the Transfer soft key.

The call is connected to the number or the handset you specified.

To perform a semi-attended transfer via the handset:

1. Press the Options soft key during a call, and then select Transfer. You can also press directly.

2. Do one of the following:

   • Enter the number or select the handset you want to transfer the call to.

     Press    or  to dial out.

   • Press the Directory soft key, and then select the desired contact.

     Press    or  or the Call soft key.

     If both the office number and the mobile number of the contact are stored, select the desired number and then Press    or  to dial out.

3. Press  or the Transfer soft key to complete the transfer when receiving the ring-back.

To perform an attended transfer via the handset:

1. Press the Options soft key during a call, and then select Transfer.

   You can also press  directly.

2. Do one of the following:

   • Enter the number or select the handset you want to transfer the call to.

     Press    or  to dial out.

   • Press the Directory soft key, and then select the desired contact.

     Press    or  or the Call soft key.

     If both the office number and the mobile number of the contact are stored, select the desired number and then press    or  to dial out.

3. Press  or the Transfer soft key to complete the transfer after the party answers the call.

To transfer a call to another party when there are two calls on the handset:

1. Place a call to user A.

2. Place another call to user B.

   Two calls are established on the handset.

3. Select the desired call (e.g., the call with user A) and make sure the call is active.

4. Press the Options soft key, and then select Call Transfer.

   The LCD screen displays the target party (user B) you will transfer the call to.

5. Press the Transfer soft key to complete the transfer.

   The handset returns to the idle screen. Call is established between user A and User B.

Article ID: 271
Created: Tue, Jan 12, 2021
Last Updated: Thu, Feb 11, 2021
Author: Darren M

Online URL: https://kb2.ic.uk/article.php?id=271