Additional Line is a ‘User Type’ that is configured when a new User is created.
An additional line can be created to give a device, IP handset etc. a 2nd, 3rd, 4th…. call appearance, on spare line keys if supported, for multiple DECT handsets off a DECT base station or to utilise a 2nd line on an ATA.
To provide a User with an additional line in the Business Portal navigate to:
The additional line will be added to device. If the additional line is on an existing device the device will reboot and the additional line will appear under the first spare line key.
Article ID: 282
Created: Mon, Feb 15, 2021
Last Updated: Mon, Feb 15, 2021
Author: Mark Simcoe
Online URL: https://kb2.ic.uk/article.php?id=282