As a Group or Company Administrator, you can define Holiday Schedules that can be associated with the Auto Attendant feature, or use the default ones we have created. Create a Holiday Schedule if you intend to configure an Auto Attendant so that it behaves differently during business hours/ after hours and you if you want the Auto Attendant to use its “after hours” behaviour during designated holiday periods.
The feature automatically has the following Holiday Schedules which can be used by certain features:
If these default schedules do not meet your needs then you can create your own and designate up to twenty different date ranges as holiday periods. However please note you can only apply one Holiday Schedule to a feature, and you can apply this if the Holiday Schedule parameter appears within the feature, i.e. Auto Attendants.
The Site or Company Administrator can configure a Holiday Schedule through the Business Portal Site Feature Settings page, under ‘Holiday Schedule’.
You can designate up to twenty different date ranges as holiday periods. Each line in the list represents a specific holiday period. Only 5 rows are immediately visible. To add more rows simply use the button labelled Add Another.
The Holiday Schedules page is displayed with a link to your new Holiday Schedule.
Article ID: 308
Created: Mon, Feb 15, 2021
Last Updated: Mon, Feb 15, 2021
Author: Darren M
Online URL: https://kb2.ic.uk/article.php?id=308