The Call Pickup feature allows users to answer any ringing call within their Call-Pickup Group. A Call-Pickup Group is set up by the Group or Company Administrator. This group is defined as a subset of the Users in the Site that can pick up each other’s calls. Each Site can have multiple Call-Pickup Groups but any User can only be a member of a single Call Pick-Up Group.
Call Pick Up Group is a site level feature Please refer to the Site Features Guide for a full description.
Call Pickup will allow users to answers other people’s calls when they are busy or unavailable.
The feature is controlled by use of site level Feature Access Codes. By default, the code is as follows
This feature will pick-up the longest ringing call if there is more than 1 call. If a User wants to pick up a specific users phone that is ringing then they will need to use the Directed Call Pickup feature.
Article ID: 311
Created: Mon, Feb 15, 2021
Last Updated: Mon, Feb 15, 2021
Author: Mark Simcoe
Online URL: https://kb2.ic.uk/article.php?id=311