Allows the user to Pick up a call or Barge Into a call on another user. Unlike Group Call Pickup, where a Feature Access Code is used to pick up a call on a pre-define list of users, Directed Call Pickup with Barge In uses a Feature Access Code plus the Extension Number of the phone to pick up or Barge into a call on any phone on the customers Site.
Note, Barge In cannot be completed if the user has Barge In Exempt set as a feature.
Note: - A tone may or may not be played to User A to make them aware that Barge In has occurred. This is dependent on the Configuration of User B.
Direct Call Pickup with Barge In is not a configurable Option. It is usually a standard feature in some of the Feature Packs that go to make up a customer’s service offering. Please Check the Availability with your Customer Administrator or your Reseller.
For Employees that do have this feature available there is a configuration option that allows the playing of a tone on Barge In.
In the Business Portal, navigate to:
Article ID: 321
Created: Mon, Feb 15, 2021
Last Updated: Mon, Feb 15, 2021
Author: Mark Simcoe
Online URL: https://kb2.ic.uk/article.php?id=321