Selective Call Appearance

Description

Accept calls when pre-defined criteria, such as phone number, time of day or day of week, are met.

Function

Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria for an entry must be true for you to receive the call.

Configuration/Operation

In The Business Port navigate to:

Employees > Features > Call Control > Selective Call Acceptance

Select ‘Configure’

To Add a New Rule Click ‘Add’
To edit an existing Rule select the Rule under the ‘Description’ Heading.
To Delete a rule select the right hand tick box and click ‘Delete’
To Delete all rules select the right hand tick box in the header bar and click ‘Delete’
Click ‘Add’

Add a description of the rule.
Select a Time schedule from the dropdown menu.
- Note:- Time schedules need to be pre-configured (Please refer to the Site Features Guide for more details)
Click ‘Save & Add More Details’

To add a phone number type the number into the box and click the ‘+’ button

To delete a number select the right hand tick box and click delete
To delete all numbers select the right hand tick box in the header bar and click delete.
When you have completed the configuration Click ‘Save’

Article ID: 341
Created: Mon, Feb 15, 2021
Last Updated: Mon, Feb 15, 2021
Author: Mark Simcoe

Online URL: https://kb2.ic.uk/article.php?id=341