Allows a user’s phone number to be taken out of service while providing callers with informative Announcements and alternative routing options.
This is useful for an administrator to use when an employee has left the company and you want to ensure you do not lose the calls.
For SIPT users this feature will not work for internal calls between PBX users that do not pass through the WHC platform.
Configuration/Operation
In the Business Portal, navigate to:
Article ID: 350
Created: Mon, Feb 15, 2021
Last Updated: Mon, Feb 15, 2021
Author: Mark Simcoe
Online URL: https://kb2.ic.uk/article.php?id=350