DNS Zone Management   is via the my.ic .uk portal https://my.ic.uk   Within the portal go to Services and Domains, there you can add and edit the records which make your domain work.  Here is an overview of the types of record you... Read More

 DNS Records DNS records tell the DNS server which IP address each domain is associated with, and how to handle requests sent to each domain. When a website is accessed, a request is sent to the DNS server and then forwarded to the web server... Read More

How to enable users for call recordings This is an article to show how to enable a user to be able to view, playback and download call recordings for other users. Most users will only access their phone system through the UCP (User Control Panel), so... Read More

Overview Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements,... Read More