Anonymous Call Rejection Description This service enables a user to reject calls from anonymous parties who have explicitly restricted their identities. By activating the service, callers who have restricted their identities are informed that the... Read More

Automatic Callback Description The Automatic Callback (ACB) service allows Users to monitor a busy party and automatically establish a call when the busy party becomes idle.  Upon reaching a valid ACB busy condition, the User will hear an... Read More

This article is to inform you on how to set up an incoming call failover.  Firstly you will need to decide who's phone should ring if the phone is in use at the time. Once you have this list confirmed then you can log into the IC Talk Portal.... Read More

Caller ID Issues - Base Number Instead of DDI being seen We have seen a couple of providers occasionally appear to be using the base telephone number instead of the Caller ID when making outbound calls. IC can set a base number for you on the SIP... Read More

How to enable users for call recordings This is an article to show how to enable a user to be able to view, playback and download call recordings for other users. Most users will only access their phone system through the UCP (User Control Panel), so... Read More

 Can I change the Caller ID ( CID ) on internal calls? You can dictate what caller ID is presented for calls to the outside world (via a trunk) and thus present your group or department telephone number rather than your DDI and this is the... Read More

Overview The Caller ID Management module is a unique way to modify the caller ID output on-the-fly. By dialing a simple feature code, you can change your caller ID for the next call from your extension. Or, you can specify a "persistent" change,... Read More

Overview A callback will hang up on the caller and then call them back, directing them to the selected destination. This means your system will be the originator of the new call, and the other person will be the receiver, instead of the other... Read More

Overview Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements,... Read More

Overview Call Flow Control lets you toggle where calls are sent based upon whether the toggle is set for Normal or Override mode. Think of this feature as an on and off switch. When on, callers would be sent to one destination, and when off, callers... Read More