Busy Lamp Field Description The Busy Lamp Field (BLF) feature allows another user to monitor another user’s call state, through Busy Lamp Field LED’s, available on an IP Phone or IP Phone attendant console (sidecar).  Users can be... Read More

The easiest method of configuring the ip6000 / ip7000 conference phones is using the phone interface rather than the phones web interface. Once the phone has finished booting up, press the menu button, and then select: settings > advanced The... Read More

Answer Confirmation Description This feature enhances the existing Simultaneous Ring, Sequential Ringing and Call Director features to (optionally) prompt the called party (you or employee) to enter a digit to confirm the acceptance of the call.... Read More

Anonymous Call Rejection Description This service enables a user to reject calls from anonymous parties who have explicitly restricted their identities. By activating the service, callers who have restricted their identities are informed that the... Read More

SPEED TESTING In order to make sure we give you the best connectivity, we have put effort into testing connections and looking at methods of testing them.   This article will date as speeds increase but as of 2019 this is how we see it: For... Read More

Common Questions For all those frequently asked questions around ictalk3 support and provisioning. Do I have to dial 9 for external line? Experiencing one way audio Is it possible to have a group mailbox How do I access my voicemail What numbers are... Read More

Action Required before 11/04/2018 Please note this EOL notice has also been sent by e-mail to all customers thought to have shared hosting and additionally published on our main web site under outages and also previously over the years under... Read More

Overview On IC-talk HC Chan_SIP is the preferred option for an extension please DO NOT use PJSIP or other options unless specifically instructed to do so for a specific item. The default port number will be 5160 for Chan_SIP. This guide walks... Read More

Overview The Conferences Module is used to create a single extension number that your users can dial so that they can talk to each other in a conference call.  It also creates a destination to which you can send calls so that they can... Read More

Overview Call Flow Control lets you toggle where calls are sent based upon whether the toggle is set for Normal or Override mode. Think of this feature as an on and off switch. When on, callers would be sent to one destination, and when off, callers... Read More