Overview The Follow Me module has changed in PBX GUI software version 13. This module is no longer used to set an extension's follow me settings directly (ring strategy, follow me list, call confirmation, etc.). Editing an extension's follow me... Read More

This article is to inform you on how to set up an incoming call failover.  Firstly you will need to decide who's phone should ring if the phone is in use at the time. Once you have this list confirmed then you can log into the IC Talk Portal.... Read More

Overview  The Appointment Reminder module is a unique way to automate Appointment Reminders. By simply specifying names and numbers to be called, the PBX will automatically call at specified times and allow recipients to confirm, cancel, and... Read More

The easiest method of configuring the ip6000 / ip7000 conference phones is using the phone interface rather than the phones web interface. Once the phone has finished booting up, press the menu button, and then select: settings > advanced The... Read More

Introduction This document provides a list of the Authorised Equipment, that BT Wholesale (BTW) support for use on IP Voice Services (IPVS). This list includes the following device types: IP Phones IP Phone Side Cars Analogue Terminal Adaptors ... Read More

Terms & Conditions Annex Domain Name Services Service Specific Terms and Conditions for Domain Name services provided by the Company Definitions - additional to those in the Main Terms & Conditions  "Domain Name" means a unique URL as... Read More

Changing daylight saving to BST on Polycom handsets By default the Polycom handsets will be set to US standards for daylight saving time changes, to change this please do the following; Go into Endpoint manager; Go into the Basefile Edit; Select... Read More

Phones get their clocks from network time servers (NTP). However you will need to adjust your phones for daylight savings. login to you ic-talk HC deployment Go into the settings > endpoint manager Open up the right-hand floating menu. Select the... Read More

 DNS Records DNS records tell the DNS server which IP address each domain is associated with, and how to handle requests sent to each domain. When a website is accessed, a request is sent to the DNS server and then forwarded to the web server... Read More

What DNS server settings should I be using? IC provides recursive or caching name servers for you to use. You can use these from any IC supplied connection. (They are for IC customers only, not the world to use)  Location   IPv4... Read More