1 - DO YOU HAVE A DIAL TONE? Yes - Proceed to section twoNo - Replace filter, if this does not work call your local telephone provider. All voice-related problems must be raised through them.2 - IS THE ROUTER/MODEM POWER LIGHT ON? Yes - Proceed to... Read More

Annex - Broadband Services Definitions The definitions and rules of interpretation in this clause apply in this Annex for the Service of Broadband. "Access Router" a device supplied at installation or shipped prior to installation,... Read More

If you're having intermitted connection faults with your broadband read our guide for handy hints on troubleshooting. 1. About intermittent connection faults If your broadband connection comes and goes, seemingly at random intervals, you have an... Read More

If you are reporting a slow speed issue on the ADSL "Max" products, please be aware that we can only raise faults with BT if they're consistantly less than 288Kbps. The specifications received from BT state only that the "Max" product will operate... Read More

 In the unfortunate event that you may wish to cancel your account with Internet Central you will need to email our sales team with your request.The address you will need is simply sales@ic.co.uk Read More

This guide applies to telephone based broadband connections 1 - DO YOU HAVE A DIAL TONE? Yes - Proceed to section twoNo - Replace filter, if this does not work call your local telephone provider. All voice-related problems must be raised through them... Read More

How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties.... Read More