1 - DO YOU HAVE A DIAL TONE? Yes - Proceed to section twoNo - Replace filter, if this does not work call your local telephone provider. All voice-related problems must be raised through them.2 - IS THE ROUTER/MODEM POWER LIGHT ON? Yes - Proceed to... Read More

Action Required before 11/04/2018 Please note this EOL notice has also been sent by e-mail to all customers thought to have shared hosting and additionally published on our main web site under outages and also previously over the years under... Read More

 Annex - IP Transit Definitions The definitions and rules of interpretation in this clause apply in this Annex for the Service of IP Transit or a Service which includes providing access to the Internet in any manner and are... Read More

Anonymous Call Rejection Description This service enables a user to reject calls from anonymous parties who have explicitly restricted their identities. By activating the service, callers who have restricted their identities are informed that the... Read More

How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties.... Read More