Packet Loss Packet Loss How to see it, when is it normal and when is it not. Helpfully, BT don't easily accept packet loss as an issue. Packet loss occurs when network traffic is sent down a link and for a number of reasons does not get to... Read More

SPEED TESTING In order to make sure we give you the best connectivity, we have put effort into testing connections and looking at methods of testing them.   This article will date as speeds increase but as of 2019 this is how we see it: For... Read More

How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties.... Read More