Firewall & Security Guide In order for IP phones, portals and applications to be able to access the service, some firewalls may need adjusting to allow the traffic through.  If the End Customer is running inside to outside rules then ports... Read More

DNS Zone Management   is via the my.ic .uk portal https://my.ic.uk   Within the portal go to Services and Domains, there you can add and edit the records which make your domain work.  Here is an overview of the types of record you... Read More

Enhanced CDR Reporting & Wallboards Frequently asked Question "can it do this report with X Y Z"? The phone system itself has a basic CDR reporting system and people always ask for a report with very specific items in. There are a number of... Read More

When setting up a message to play on an Auto Attendant. You need to make sure of two things. The file format of the message needs to be CCITT u-Law WAV with 8kHz, 8Bit, Mono attributes. The file size needs to be 1000KB or less. It will not work if... Read More