SPEED TESTING In order to make sure we give you the best connectivity, we have put effort into testing connections and looking at methods of testing them.   This article will date as speeds increase but as of 2019 this is how we see it: For... Read More

How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties.... Read More

How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties.... Read More

How to flush the DNS Cache     Clear Chrome DNS Cache Chrome has internal DNS Cache, separate to the operating system # Browse to... chrome://net-internals/#dns and click 'Clear host cache'# Browse to... chrome://net-internals/#sockets and... Read More

Connected Line Identification Restriction Description This feature provides an end user with the ability to allow/stop a calling party seeing their phone number, where another user has forwarded a call to them.  This feature is only available... Read More

  Cables Cabling RJ45 RJ21 MSAN We use 568B for almost everything ethernet Standard networking connectors for Ethernet connections. Rumor has it that only the “A” standard is accepted for government work and the “B”... Read More

Answer Confirmation Description This feature enhances the existing Simultaneous Ring, Sequential Ringing and Call Director features to (optionally) prompt the called party (you or employee) to enter a digit to confirm the acceptance of the call.... Read More

Firewall & Security Guide In order for IP phones, portals and applications to be able to access the service, some firewalls may need adjusting to allow the traffic through.  If the End Customer is running inside to outside rules then ports... Read More

Action Required before 11/04/2018 Please note this EOL notice has also been sent by e-mail to all customers thought to have shared hosting and additionally published on our main web site under outages and also previously over the years under... Read More

NOTE this article is now old and the below is for legacy reference for the older devices, most newer devices or updated firmware now support these services but please check or use the list below for guidance as to things perhaps to look out for;... Read More