Call Forward Busy
This feature enables a User to redirect incoming calls to another phone destination when the User is busy.
Call Forwarding Busy feature forwards calls to a specified phone destination when the User is busy. A User is considered busy when there are too many active calls or a feature makes the User appear busy to the caller.
Features that will make a User appear busy to a caller include, but are not limited to, Do Not Disturb or Selective all Rejection.
Call Forwarding Busy can be activated and deactivated by use of Feature Access Codes:
*90 Call Forwarding Busy Activation (Follow instructions to enter destination number)
*91 Call Forwarding Busy Deactivation
*67* Call Forwarding Busy Status
*40 Call Forwarding Busy To Voicemail Activation
#40 Call Forwarding Busy To Voicemail Deactivation
Web Portal Configuration/Operation
This service can also be set through the web portal.
To configure Call Forwarding Busy through the Business Portal, navigate to:
- Employees (select employee) > Features > Call Forwarding
- Select the ‘Forward calls when line is busy’ box to turn on the Call Forwarding Busy feature
- Enter a valid phone number or SIP URI that you wish to forward all calls to when the line is busy in the ‘forward to number/SIP URI’ box. If the number or SIP URI you enter is not valid the caller will receive number unattainable tone or a network announcement.
- Click Save