Reception Console-Small Business and Enterprise
Reception Console-Small Business and Enterprise
Description
The Reception Console is an application that allows Users to control calls, monitor the lines of employees, manage directories and use productivity tools from a PC. It comes in two varieties, either an Enterprise grade version or a Small-Medium Business (SMB) version. The application is the same for either, but the functionality exposed will be slightly different.
The Enterprise version includes:
- Queuing
- Outlook Integration
- Monitor up to 500 users (200 static Plus 300 dynamic)
The SMB version includes:
- Queuing
- Outlook Integration
- Monitor up to 30 users
Receptionist is deployed on a Microsoft Windows platform and/or Citrix Presentation Server platform.
Function
The application will enables users to become receptionists by providing them with a web application that allows them to monitor users and easily transfer calls. The console can actively monitor up to 30 users at a time on the SMB version and 200 users at a time on the Enterprise version.
The application provides the reception user with the following:
- Call Management features – Answer; dial, hold, conference, blind and attended transfer, move to queue
- Line Monitoring – Monitor a User’s line to see line states include on-hook, off-hook, ringing, DND, Privacy and Call Forwarding Always
- Camp On with Recall - Perform a directed hold when called party is busy
- Directed Call Pickup - Pickup any ringing extension
- Voicemail Transfer – Transfer calls directly to voicemail
- Call Barge-In - Operator intrusion on a busy line
- Group Call Park – Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)
- Day/Night mode – Operators can automate the switch from “day” to “night” mode
- Messaging – Send emails to contacts from desktop screen
- Call History – Logs outgoing, received and missed calls
- Call Statistics – Average hold time, transfer count
- Supports multiple Directories – Corporate, Monitored, LDAP,
- Speed Dials - Search and call numbers from a list of up to 100
- Contact Directory Filtering - Directory filtering of enterprise
Configuration/Operation
For guidance on how to download, install, configure and use this application please refer to the application user guide.