What DNS server settings should I be using? IC provides recursive or caching name servers for you to use. You can use these from any IC supplied connection. (They are for IC customers only, not the world to use) Location IPv4... Read More
Broadband / IC-Air
Modems Vs RoutersThe Basics Modems A Modem will convert data for a router so it can send the data to another network. A broadband modem allows data to be sent down a phone line.An IC-Air radio is also a modem as it allows data to be sent over the air... Read More
1 - DO YOU HAVE A DIAL TONE? Yes - Proceed to section twoNo - Replace filter, if this does not work call your local telephone provider. All voice-related problems must be raised through them.2 - IS THE ROUTER/MODEM POWER LIGHT ON? Yes - Proceed to... Read More
Packet Loss Packet Loss How to see it, when is it normal and when is it not. Helpfully, BT don't easily accept packet loss as an issue. Packet loss occurs when network traffic is sent down a link and for a number of reasons does not get to... Read More
PPPoE stages The PPPoE has two distinct stages: PPPoE discovery Since traditional PPP connections are established between two end points over a serial link or over an ATM virtual circuit that has already been established during dial-up, all PPP... Read More
If you are reporting a slow speed issue on the ADSL "Max" products, please be aware that we can only raise faults with BT if they're consistantly less than 288Kbps. The specifications received from BT state only that the "Max" product will operate... Read More
SPEED TESTING In order to make sure we give you the best connectivity, we have put effort into testing connections and looking at methods of testing them. This article will date as speeds increase but as of 2019 this is how we see it: For... Read More
How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties.... Read More
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