Overview The IVR module allows you to create one or more IVRs ("Interactive Voice Response" systems or Auto Attendants). You can then route calls to the IVR and play a recording prompting callers what options to enter, such as “press 1 for... Read More

When setting up a message to play on an Auto Attendant. You need to make sure of two things. The file format of the message needs to be CCITT u-Law WAV with 8kHz, 8Bit, Mono attributes. The file size needs to be 1000KB or less. It will not work if... Read More

Automatic Callback Description The Automatic Callback (ACB) service allows Users to monitor a busy party and automatically establish a call when the busy party becomes idle.  Upon reaching a valid ACB busy condition, the User will hear an... Read More