Overview The IVR module allows you to create one or more IVRs ("Interactive Voice Response" systems or Auto Attendants). You can then route calls to the IVR and play a recording prompting callers what options to enter, such as “press 1 for... Read More

    Description Provides a user with a personal voicemail service which allows them to listen to their voicemails from any phone, any internet browser or any email client. Function Provides the user with the ability to have unanswered calls... Read More

Voicemail Settings Module - Basics   This module have a couple of sections as shown below the usage screen provides an overview of the current state of play; WARNING In the General usage section global actions can be performed to clean up... Read More

Terms & Conditions Annex IP Voice Services Service Specific Terms and Conditions for IP Voice Services provided by the Company INTRODUCTION 1. Definitions - additional to those in the Main Terms and Conditions a. IPVS Means IP Voice... Read More

SIP Response Codes 1xx—Provisional Responses 100 Trying ExtendedThe search being performed may take a significant time so a forking proxy must send a 100 Trying response. 180 Ringing DestinationUser agent received INVITE, and is alerting user... Read More

SIP Response Codes 1xx—Provisional Responses 100 Trying ExtendedThe search being performed may take a significant time so a forking proxy must send a 100 Trying response. 180 Ringing DestinationUser agent received INVITE, and is alerting user... Read More

Common Questions For all those frequently asked questions around ictalk3 support and provisioning. Do I have to dial 9 for external line? Experiencing one way audio Is it possible to have a group mailbox How do I access my voicemail What numbers are... Read More

Answer Confirmation Description This feature enhances the existing Simultaneous Ring, Sequential Ringing and Call Director features to (optionally) prompt the called party (you or employee) to enter a digit to confirm the acceptance of the call.... Read More

SPEED TESTING In order to make sure we give you the best connectivity, we have put effort into testing connections and looking at methods of testing them.   This article will date as speeds increase but as of 2019 this is how we see it: For... Read More