DNS Records DNS records tell the DNS server which IP address each domain is associated with, and how to handle requests sent to each domain. When a website is accessed, a request is sent to the DNS server and then forwarded to the web server... Read More

DNS Zone Management   is via the my.ic .uk portal https://my.ic.uk   Within the portal go to Services and Domains, there you can add and edit the records which make your domain work.  Here is an overview of the types of record you... Read More

SIP Response Codes 1xx—Provisional Responses 100 Trying ExtendedThe search being performed may take a significant time so a forking proxy must send a 100 Trying response. 180 Ringing DestinationUser agent received INVITE, and is alerting user... Read More

SIP Response Codes 1xx—Provisional Responses 100 Trying ExtendedThe search being performed may take a significant time so a forking proxy must send a 100 Trying response. 180 Ringing DestinationUser agent received INVITE, and is alerting user... Read More

Overview On IC-talk HC Chan_SIP is the preferred option for an extension please DO NOT use PJSIP or other options unless specifically instructed to do so for a specific item. The default port number will be 5160 for Chan_SIP. This guide walks... Read More

How to flush the DNS Cache     Clear Chrome DNS Cache Chrome has internal DNS Cache, separate to the operating system # Browse to... chrome://net-internals/#dns and click 'Clear host cache'# Browse to... chrome://net-internals/#sockets and... Read More

Internet Central Limited - Main Terms and Conditions  This page (together with the documents referred to on it) sets out the terms and conditions as amended by IC from time to time (Conditions) on which you (Customer) may access IC’s... Read More

How to enable users for call recordings This is an article to show how to enable a user to be able to view, playback and download call recordings for other users. Most users will only access their phone system through the UCP (User Control Panel), so... Read More

Overview Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements,... Read More

Overview The IVR module allows you to create one or more IVRs ("Interactive Voice Response" systems or Auto Attendants). You can then route calls to the IVR and play a recording prompting callers what options to enter, such as “press 1 for... Read More