Terms & Conditions Annex Specific Terms and Conditions for Phone System in a Box and Office in a Box Products These terms are in addition to the Main Terms and Conditions and are specific to the package being offered, this product uses multiple... Read More

Internet Central Limited - Main Terms and Conditions  This page (together with the documents referred to on it) sets out the terms and conditions as amended by IC from time to time (Conditions) on which you (Customer) may access IC’s... Read More

 Annex - IP Transit Definitions The definitions and rules of interpretation in this clause apply in this Annex for the Service of IP Transit or a Service which includes providing access to the Internet in any manner and are... Read More

How to enable users for call recordings This is an article to show how to enable a user to be able to view, playback and download call recordings for other users. Most users will only access their phone system through the UCP (User Control Panel), so... Read More

DNS Zone Management   is via the my.ic .uk portal https://my.ic.uk   Within the portal go to Services and Domains, there you can add and edit the records which make your domain work.  Here is an overview of the types of record you... Read More

Terms & Conditions Annex Domain Name Services Service Specific Terms and Conditions for Domain Name services provided by the Company Definitions - additional to those in the Main Terms & Conditions  "Domain Name" means a unique URL as... Read More

Enhanced CDR Reporting & Wallboards Frequently asked Question "can it do this report with X Y Z"? The phone system itself has a basic CDR reporting system and people always ask for a report with very specific items in. There are a number of... Read More

  Making your phones ring differently depending on who is calling If you want to have different types of calls cause different ringing then this is actually a function of the handset and not the system however there is a way to have the system... Read More

Action Required before 11/04/2018 Please note this EOL notice has also been sent by e-mail to all customers thought to have shared hosting and additionally published on our main web site under outages and also previously over the years under... Read More

Overview The IVR module allows you to create one or more IVRs ("Interactive Voice Response" systems or Auto Attendants). You can then route calls to the IVR and play a recording prompting callers what options to enter, such as “press 1 for... Read More