How to and FAQs

Caller ID Issues - Base Number Instead of DDI being seen We have seen a couple of providers occasionally appear to be using the base telephone number instead of the Caller ID when making outbound calls. IC can set a base number for you on the SIP... Read More

 Can I change the Caller ID ( CID ) on internal calls? You can dictate what caller ID is presented for calls to the outside world (via a trunk) and thus present your group or department telephone number rather than your DDI and this is the... Read More

Change transfer mode on BLF key on Sangoma Handsets By default pressing a BLF key (or Line key as it may be referred to, or indeed the button with lights on...) where the button has been set to BLF and an extension listed this will just start a call.... Read More

  Making your phones ring differently depending on who is calling If you want to have different types of calls cause different ringing then this is actually a function of the handset and not the system however there is a way to have the system... Read More

Enhanced CDR Reporting & Wallboards Frequently asked Question "can it do this report with X Y Z"? The phone system itself has a basic CDR reporting system and people always ask for a report with very specific items in. There are a number of... Read More

Phones get their clocks from network time servers (NTP). However you will need to adjust your phones for daylight savings. login to you ic-talk HC deployment Go into the settings > endpoint manager Open up the right-hand floating menu. Select the... Read More

How to enable users for call recordings This is an article to show how to enable a user to be able to view, playback and download call recordings for other users. Most users will only access their phone system through the UCP (User Control Panel), so... Read More

Installing IC-talk HC on your own hardware / VM This is for the software only supply and licence and requires a valid support contract. First please ensure you have a decent connection to the Internet and sufficient drive space and storage.... Read More

Out of hours controls There are many ways to accomplish out of hours controls and here this FAQ will cover a couple of possibilities and the steps you should consider, the final results are entirely up to you as is the final destination or call... Read More

Call Pickup and Directed Call Pickup If you want to pickup another ringing extension there are a number of ways to do this, some of the options are listed below; BLF Keys Program a handset key using the UCP to monitor someone's extension, when a call... Read More