DNS Zone Management   is via the my.ic .uk portal https://my.ic.uk   Within the portal go to Services and Domains, there you can add and edit the records which make your domain work.  Here is an overview of the types of record you... Read More

 DNS Records DNS records tell the DNS server which IP address each domain is associated with, and how to handle requests sent to each domain. When a website is accessed, a request is sent to the DNS server and then forwarded to the web server... Read More

Overview The IVR module allows you to create one or more IVRs ("Interactive Voice Response" systems or Auto Attendants). You can then route calls to the IVR and play a recording prompting callers what options to enter, such as “press 1 for... Read More

Overview The Announcements module is used to play a recording to callers and then send them to a different destination once the announcement has been played. Do not confuse Announcements with the System Recordings module. The System... Read More

How to enable users for call recordings This is an article to show how to enable a user to be able to view, playback and download call recordings for other users. Most users will only access their phone system through the UCP (User Control Panel), so... Read More

Overview Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements,... Read More

      Important information for customers migrating from the IPVS service to the new updated IC-talk 3 service.     Contents Overview.. 1 Leading up to the migration. 1 Firewall settings / security guide. 2 Company... Read More

    Description Provides a user with a personal voicemail service which allows them to listen to their voicemails from any phone, any internet browser or any email client. Function Provides the user with the ability to have unanswered calls... Read More

Firewall & Security Guide In order for IP phones, portals and applications to be able to access the service, some firewalls may need adjusting to allow the traffic through.  If the End Customer is running inside to outside rules then ports... Read More

Common Questions For all those frequently asked questions around ictalk3 support and provisioning. Do I have to dial 9 for external line? Experiencing one way audio Is it possible to have a group mailbox How do I access my voicemail What numbers are... Read More