Feature guides

Calling Line ID Delivery-External Calling Line ID Delivery Description Allows the user to view the incoming Caller ID information for a call coming from outside the customer’s organisation. Function To control whether the user is presented with... Read More

Connected Line Identification Restriction Description This feature provides an end user with the ability to allow/stop a calling party seeing their phone number, where another user has forwarded a call to them.  This feature is only available... Read More

Contacts / Central User Phone Book   Physical Handset Phone Books Most physical handsets are capable of storing your contacts BUT these will be local to that 1 handset only and if you reset or change the handset you will lose them. For a... Read More

Distinctive & Priority Ringing Description Allows you to make your phone ring with a different ring cadence.  Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily... Read More

Do Not Disturb Description Allows you to send your calls directly to your voice messaging box without ringing your phone. In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice... Read More

Fax Messaging Description This feature allows users to receive a fax and email it to themselves.  Function The Fax Messaging service requires the Voice Messaging (Voicemail) User feature to be assigned and configured to function properly. The... Read More

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Last Number Redial Description This feature allows users to redial the last number that they previously dialled. Users can only redial calls where the call type is allowed in the Outgoing Calling Plan. Function Used by a User to quickly dial/return a... Read More

Local Area Code Dialling Description This feature allows users to dial local telephone numbers without having to dial the area code.  This is based on your phone number sharing the same area code of the recipient that you intend to dial.... Read More

Remote Office Description Allows a user to define a phone number, any working phone number, mobile or land line. This Device can then be used to make and receive calls. Outgoing calls will present the users ‘WHC’ CLI not the devices CLI... Read More