App user guides

Introduction This guide will navigate you through how you can access your call recordings via the business portal. Note this is an add-on product and is not a default feature with the system, if this is something you wish to purchase please contact... Read More

Overview The Business Portal is our Feature Management Portal, often referred to as Configuration Portal.  It allows users to configure and manage communications features and settings, based on their profile level.  Additionally, the... Read More

Introduction The following document type provides a comprehensive user guide on how to use a BTW provided system/portal.  Where appropriate the guide will be backed up by screenshots to support the recipient of this guide. Overview The Business... Read More

Introduction The following document type provides a comprehensive user guide on how to use BTW WHC features.  Where appropriate the guide will be backed up by screenshots to support the recipient of this guide. It provides a number of... Read More

Overview Call Analytics provides a business with a web-based reporting package that allows them to run and email reports on all aspects of calls made, attempted calls, received calls and missed calls.  Likewise it enables this call data to be... Read More

Overview Go Integrator is an application for Windows Desktop that integrates Lotus Notes, Microsoft Outlook and leading Business Applications (i.e. CRM system) into the WHC service. It works in conjunction with a User’s primary* phone and... Read More

To move a phone between users In order to do this, we need to first find the user that has the phone, and deprovision the phone from them, thus freeing it up for the other user to take. Log onto the business portal at https://portal.yourwhc.co... Read More

contents 1 - Overview1.1. - Technology Availability2 - Application Description - Receptionist2.1.1. - Enterprise Edition2.1.2. - SMB Edition2.1.3. - Application Comparison2.2. - Hardware & Software Description2.2.1. - Operating Systems2.2.2. -... Read More

Overview Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices.  The Smartphone application will work across Apple iOS smartphones as well as Smartphones operating Android... Read More

Overview Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices.  The Desktop application will work across computers running Windows and MAC iOS.  This application is... Read More