Firewall & Security Guide In order for IP phones, portals and applications to be able to access the service, some firewalls may need adjusting to allow the traffic through. If the End Customer is running inside to outside rules then ports... Read More
Technical documents
Important information for customers migrating from the IPVS service to the new updated IC-talk 3 service. Contents Overview.. 1 Leading up to the migration. 1 Firewall settings / security guide. 2 Company... Read More
Common Questions For all those frequently asked questions around ictalk3 support and provisioning. Do I have to dial 9 for external line? Experiencing one way audio Is it possible to have a group mailbox How do I access my voicemail What numbers are... Read More
SIP Response Codes 1xx—Provisional Responses 100 Trying ExtendedThe search being performed may take a significant time so a forking proxy must send a 100 Trying response. 180 Ringing DestinationUser agent received INVITE, and is alerting user... Read More
How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties.... Read More