Feature guides

Call Forward No Answer Description This feature enables a User to redirect incoming calls to another phone destination when the User does not answer within a specified number of rings. Function Call Forwarding No-Answer forwards calls to a specified... Read More

Call Forward Not Reachable / Automatic failover in case of failure Description This feature enables a User to redirect incoming calls to another phone destination when the Uses device fails to respond to an incoming call request or is not... Read More

Call Forwarding Selective Description This feature enables a User to define criteria that causes certain incoming calls to be redirected to User-specified destinations. Call Forwarding Selective provides the capability to forward calls intended for a... Read More

Call Notify Description This service enables a User to define criteria and specify rules that cause certain incoming calls to trigger an email notification to a User-specified address. Function If an incoming call meets the criteria set by one or... Read More

Call Park Description The Call Park feature allows a User to suspend, or ‘park’, a call for an extended period of time. Function Whilst a call is parked, the User can freely make and receive other calls and invoke other features without... Read More

Call Return Description This feature enables a User to call the last party that called.  To call back the last party that called, the User dials a recall Feature Access Code. The system stores the number of the last party that called and... Read More

Call Transfer Options Description This feature enables a User to transfer a call to another number using a number of different methods and is able to have failed transfers returned to the originating party. Function Call transfer is used to allow... Read More

Call Waiting Description This feature enables a User to answer another incoming call while already engaged in a call. Function When an incoming call is received while a User is already engaged on an active call, the User is informed of the new call... Read More

Calling Line ID Blocking Description This feature enables a User to block delivery of his/her identity on all outgoing calls to a called party outside of their line. There are 2 types of blocking, ‘Persistently’ block or block on a per... Read More

Calling Line ID Delivery –Internal Calling Line ID Delivery Allows the User to view the incoming Caller ID information for a call coming from inside the customer’s organisation. Function        ... Read More