User Features

Additional Line Description Additional Line is a ‘User Type’ that is configured when a new User is created. Function An additional line can be created to give a device, IP handset etc. a 2nd, 3rd, 4th…. call appearance, on... Read More

Description The Alternate Numbers feature allows Users to specify the Alternate Numbers they can use with their phone service. Users can configure up to ten Alternate Numbers. The Alternative number will call the User’s Primary Line appearance... Read More

Anonymous Call Rejection Description This service enables a user to reject calls from anonymous parties who have explicitly restricted their identities. By activating the service, callers who have restricted their identities are informed that the... Read More

Answer Confirmation Description This feature enhances the existing Simultaneous Ring, Sequential Ringing and Call Director features to (optionally) prompt the called party (you or employee) to enter a digit to confirm the acceptance of the call.... Read More

Automatic Callback Description The Automatic Callback (ACB) service allows Users to monitor a busy party and automatically establish a call when the busy party becomes idle.  Upon reaching a valid ACB busy condition, the User will hear an... Read More

Automatic Hold/Retrieve Automatic Hold/Retrieve (AHR) provides users with the ability to automatically hold and retrieve incoming calls without having to use a feature access code or flash key.  It is useful for users who manage a large volume... Read More

Description Basic Call Logs provides users with call logs for received, missed, and placed calls. Function The basic call logs are all accessible from the Business Portal, phones and applications.  It provides the user with the following: Missed... Read More

Busy Lamp Field Description The Busy Lamp Field (BLF) feature allows another user to monitor another user’s call state, through Busy Lamp Field LED’s, available on an IP Phone or IP Phone attendant console (sidecar).  Users can be... Read More

Call Barge –in Exempt Description Call Barge-in Exempt is used by Users wanting to stop other users from baring in on an active call. Function Block barge-in attempts from other users with Directed Call Pickup with Barge-in. Configuration... Read More

Call Centres (Agent) Description The Call Centres employee feature is for use by users whom have been assigned to a Call Centre queue to set their status in a queue, and log in an out of queues if permitted.  Function This feature will only... Read More