User Features

Call Policies Description The Call Policies feature allows users to decide whether they want people calling them, from the WHC platform, to see when they are forwarding the call to another destination.  Calls made to the User from outside of the... Read More

Call Return Description This feature enables a User to call the last party that called.  To call back the last party that called, the User dials a recall Feature Access Code. The system stores the number of the last party that called and... Read More

Call Transfer Options Description This feature enables a User to transfer a call to another number using a number of different methods and is able to have failed transfers returned to the originating party. Function Call transfer is used to allow... Read More

Call Waiting Description This feature enables a User to answer another incoming call while already engaged in a call. Function When an incoming call is received while a User is already engaged on an active call, the User is informed of the new call... Read More

Calling Line ID Blocking Description This feature enables a User to block delivery of his/her identity on all outgoing calls to a called party outside of their line. There are 2 types of blocking, ‘Persistently’ block or block on a per... Read More

Calling Line ID Delivery –Internal Calling Line ID Delivery Allows the User to view the incoming Caller ID information for a call coming from inside the customer’s organisation. Function        ... Read More

Calling Line ID Delivery-External Calling Line ID Delivery Description Allows the user to view the incoming Caller ID information for a call coming from outside the customer’s organisation. Function To control whether the user is presented with... Read More

Connected Line Identification Restriction Description This feature provides an end user with the ability to allow/stop a calling party seeing their phone number, where another user has forwarded a call to them.  This feature is only available... Read More

Directed Call Pickup with Barge in Description Allows the user to Pick up a call or Barge Into a call on another user. Unlike Group Call Pickup, where a Feature Access Code is used to pick up a call on a pre-define list of users, Directed Call Pickup... Read More

Distinctive & Priority Ringing Description Allows you to make your phone ring with a different ring cadence.  Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily... Read More